Please read these Terms of Use (“TOU”) carefully as they govern your access and use of this website (“Site”) and the products and services provided herein (“Service” or “Services”). These TOU are in addition to (not in lieu of) any specific terms and policies that apply to the Services you purchase or access through the Site, which terms and policies are incorporated herein by reference. The TOU and specific terms and policies referenced herein are collectively the “Agreement”.
As used herein, “A1 Aura LLC”, “we”, “us”, “our”, and “ours” refers to A1 Aura LLC, together with its affiliates, d/b/a A1 Aura LLC. “Customer”, “you”, “your”, and “yours” refers to the customer accessing this Site and purchasing and using the Services together with any company or other business entity you are representing, if any.
We reserve the right to make changes to the Site, the Services and these TOU at any time without prior notice to you. You should therefore review these TOU each time you access this Site to keep apprised of these changes. If you do not agree to the changes implemented by us, your sole and exclusive remedy is to terminate your relationship with us as a customer of the Services. Unless explicitly stated otherwise, any new features or products that change, augment or enhance our Service offerings will be subject to this Agreement.
Our Obligation
A. Design Services, Process & Project A1 Aura LLC custom design service (the “Service”) provides businesses (each, a “Client”) the option to use a system to post specific assignments and project descriptions (each, a “Project”), including illustrative samples or other media (each, a “Creative Brief”), provide additional direction during the design process (each, a “Revision Brief”) and obtain responses (each, a “Response”) to those Creative or Revision Briefs from design experts retained by us. Your Responses will be created iteratively through a drafting cycle of Creative Briefs, Revision Briefs and Responses, ultimately resulting in a final Response conforming to your various Creative and Revision Briefs (the “Final Product”).
B. Content A1 Aura LLC does not have a duty to and does not generally screen or edit content, but we reserve the right to refuse Service, monitor or to remove, without notice, any content for projects which, in our sole discretion, are deemed illegal, misleading, or obscene, or are otherwise in breach of these TOU.
C. Ownership Rights of Artwork Subject to your compliance with these TOU, you shall own the Final Product. You shall not, however, own any materials, media or other content generated during any revision cycles leading up to the Final Product, and we expressly reserve all right, title and interest in and to the same. We retain the rights to all artwork concepts and other content not selected by you.
D. Trademark, Service Mark & Copyright Clearance You hereby acknowledge that A1 Aura LLC shall have no obligation or duty to perform trademark, service mark or copyright clearance searches, inquiries, or the like, in order to validate the propriety or legality of the Final Product. Moreover, you acknowledge that A1 Aura LLC shall have no responsibility or obligation of any kind to assist you in seeking state or federal intellectual property protection, including, without limitation, trademark or copyright registration, for the Final Product, nor shall A1 Aura LLC be responsible for assisting you in any way in your attempt to perfect your rights in or to the Final Product.
It is solely your responsibility to determine if the logo is suitable and appropriate for your use and to obtain the advice of an attorney or other suitable professional regarding whether or not the logo is legally available for your use and/or infringes the rights of any third party. Accordingly, you are encouraged to perform your own independent searches with regard to the Final Product.
E. Collected Information, Privacy, Usage & Security A1 Aura LLC is committed to providing you a complete safety of your personal information. We require information that helps us in creating your order. While we aim to make your experience as secure as possible, electronic transmission cannot be foolproof in an absolute sense. Therefore, we do not pledge 100% protection.
A1 Aura LLC takes profile information only for the purpose of account creation, profiling and communication. The information can also be used for email alerts, updates, promotional offers and notification depending upon the consent of the customer. Our design consultants may contact via email, phone or chat for any possible concerns related to payments, new services, discount offers & projects. Your reviews may be posted with your consent along with your complete name. We keep records of certain information to help improve our company presence & service experience.
A1 Aura LLC utilizes a secure transaction server to complete your online payment transactions with precision. We use internationally accepted measures to ensure complete safety of your information. The details that you share are protected by the Secure Socket Layer (SSL).
F. Confidentiality A1 Aura LLC adheres to strict confidentiality of its clients. The details that you share with us are not disclosed or distributed to any 3rd party vendors.
G. Unlimited Concepts Packages that offer unlimited logo design concepts are based on a fair usage policy of up to 30 logo design concepts.
H. Satisfaction Guarantee All design work goes through strict quality checks before delivery. A1 Aura LLC offers Unlimited Revisions until satisfaction.
Your Obligations
I. Materials Provided by You: You warrant that you have rights to all materials provided and grant A1 Aura LLC a worldwide, royalty-free license to use such content for service delivery, internal, promotional and archival purposes. You agree to provide timely responses. Failure to respond within 30 days will deem the project completed.
J. Account, Password & Security: You are responsible for maintaining the confidentiality of your account and all activity under it.
K. Fees and Payments: All fees are due at purchase, in USD, and are non-refundable unless otherwise stated. Services begin immediately upon payment confirmation.
L. Additional Charges: Additional charges may apply for rush delivery, scope changes, post-finalization changes, or third-party integrations.
M. Delivery of Final Product: Final files are delivered digitally via the account area within stated timelines depending on service type.
N. Content Management System: Once credentials are handed over, A1 Aura LLC is not responsible for further changes or errors.
O. Defamation: You agree not to defame A1 Aura LLC on any platform.
P. Conflict Resolution: Only issues documented through the account area will be considered.
Termination
Q. Service Cancellation A1 Aura LLC may terminate services for non-payment, violations, or legal reasons. Outstanding balances remain payable.
R. Refunds Refunds are allowed only within stated conditions and timelines. Non-responsiveness or revision requests void refund eligibility.
Warranty & Limitation of Liability
All services are provided “as-is” without warranties. Liability is limited to the amount paid.
Indemnification
You agree to indemnify A1 Aura LLC against claims arising from your use of the services.
Jurisdiction & Governing Law
This Agreement shall be governed by applicable laws, and disputes shall be resolved in competent courts.
Force Majeure
A1 Aura LLC is not liable for delays caused by events beyond reasonable control.
Support
Support is available via phone, email, and live chat during business hours. If a project is on hold for more than 2 weeks from the client’s end, it will be archived and subject to a reactivation fee.
