Fraudulent Activity
Our company does not charge any credit/debit card without customer authorization. Customers always pay through a secure payment link generated by our merchant. A1 Aura LLC does not support or engage in any fraudulent activities.
Product Not Received
Customers claiming that a product/service was not received while the project is still in progress will not be eligible for a refund if delays occurred due to changes in project requirements or any delay caused by the customer at any stage. As stated in our Terms & Conditions, a “Change of Requirement” may affect both project timeline and cost.
If the customer chooses not to continue, they must submit a formal cancellation request with a valid reason. This request will be reviewed by our QA team, and a partial refund may be offered only if the customer is eligible under our stated Terms & Conditions.
Chargebacks & Dispute Resolution
Clients must submit any billing or service-related concerns directly to A1 Aura LLC before initiating a chargeback.
Chargebacks filed without first attempting a formal dispute resolution with A1 Aura LLC may void any refund eligibility.
Product / Service Unacceptable
If a customer claims that a product or service is unacceptable, no action will be taken without the customer’s feedback and approval. Once a design or deliverable is approved, the customer cannot later claim the product as unacceptable or damaged.
A1 Aura LLC provides unlimited revisions within the scope of the project until customer concerns are addressed. In many cases, work may be recreated from scratch to ensure customer satisfaction. As dedicated resources are assigned to each project, customers are not entitled to a full reimbursement based solely on dissatisfaction after approval.
Note: All services are delivered digitally. No physical products are provided. Services may be revised or redone within the allowed timeframe as outlined in the project agreement.
Credit Not Processed
A customer may only claim that a credit was not processed if a refund was explicitly committed in writing by A1 Aura LLC’s Billing or Customer Care team and was not processed within the communicated timeframe.
General / Other Disputes
In general dispute cases, A1 Aura LLC does not entertain refunds due to a change of mind, as company resources, time, and manpower are invested in delivering services. To protect our company’s reputation and maintain customer satisfaction, A1 Aura LLC aims to resolve disputes fairly and may offer appropriate refund resolutions when applicable.
Contact Information
For further information or dispute resolution, please contact us at:
Phone: (202) 990-3602
Email: info@a1auras.com
