Privacy Policy

Introduction

Welcome to RM Solution. Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and disclose personal information when you interact with our website, services, and communications (including SMS/text messaging). By using our site, submitting your information, or engaging with our services, you agree to the practices described below.

Information We Collect

We may collect the following types of personal information:

Contact Information: name, email address, phone number, mailing address
Project & Business Information: company name, industry, website URL, project details
Technical & Usage Data: IP address, browser type, operating system, pages visited, referring pages, time stamps, device identifiers
Communications Data: records of interactions (e.g., emails, text messages, support requests)
Payment & Billing Data: credit card or invoicing information (when needed for payment)

We collect this information in various ways, including when you:

Fill out forms on our website (e.g., contact, inquiry, project intake forms)
Provide your phone number or email to receive updates, status alerts, or project communications
Communicate with our team
Use our website (via web analytics, cookies, tracking tools)

Use of Your Information

We use your information for the following purposes:

To respond to your inquiries, provide services, and manage client relationships
To send you project-related updates, status notifications, billing reminders, or support messages (including via SMS/text)
To personalize content, improve our site and services, and analyze usage patterns
To process payments, invoices, and maintain financial records
To comply with legal obligations, prevent fraud, and enforce our terms of service

SMS / Text Messaging Communication & Consent

Because we use SMS/text messaging as part of our client communications:

We only send text messages to clients or contacts who voluntarily provide their phone number, either through our website forms or by direct agreement.
When submitting a phone number through our forms, users will see a link to this Privacy Policy and an explicit notice that they are consenting to receive service-related messages (not marketing messages).
Each text message clearly identifies RM Solution as the sender and is directly related to the recipient’s project or communication with us.
Recipients are informed that they can opt out anytime by replying STOP, or reply HELP for more information.
We explicitly state: message and data rates may apply, and message frequency may vary depending on project activity.
We do not share, distribute, or sell mobile phone contact information to third parties for marketing purposes.
Once a recipient opts out, we immediately cease sending any further messages unless they re-consent.
No mobile information will be shared or sold with 3rd parties/affiliates for marketing/promotional purposes. All the stated categories and this privacy policy exclude text messaging originator. Opt-in data and consent; this Information will not be shared with any third parties.

Disclosure of Your Information

We will not share, sell, rent, or distribute your personal data to third parties for their marketing purposes. We may disclose your information in the following limited circumstances:

To service providers and contractors acting on our behalf (e.g., hosting, payment processing, analytics) who are contractually obligated to protect your privacy.
When required by law or legal process (e.g., court order, subpoena).
To protect our rights, safety, or property, or that of our users.
In connection with a business transaction (e.g., merger, acquisition), but only if the acquiring party agrees to follow this privacy policy.

Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to collect usage data and improve your experience. You may choose to disable cookies via your browser settings, though this may limit some site functionality.

Your Rights & Choices

Depending on your jurisdiction, you may have rights including:

Accessing, correcting, or deleting your personal data.
Restricting or objecting to certain processing.
Opting out of communications or marketing (where applicable).
Withdrawing consent (for SMS communications or other processing).
Receiving a copy of your data in a portable format.
To exercise any of these rights or to request data action, contact us at info@rmsolution.co.

Data Security

We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, loss, or misuse. Access is restricted to authorized personnel only. We continuously review and update our security practices.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Afterward, data is securely deleted or anonymized.

International Transfers

If we transfer your personal data outside your jurisdiction (e.g., from the U.S. to servers abroad), we ensure appropriate safeguards are in place (such as standard contractual clauses) to maintain data protection.

Children’s Privacy

Our services are not directed to children under 16 (or higher age under applicable law). We do not knowingly collect personal data from minors. If you believe we have done so, contact us to request removal.

Changes to This Privacy Policy

We may update this policy from time to time. If we make substantial changes, we will notify you via email or a prominent notice on our site, and update the “Last Updated” date.